Privacy Policy

1. Information We Collect

Personal Information You Provide

When you place an order or contact our team, we collect your name, email address, phone number, delivery address and payment details. We need this information to process your order and deliver your pillow on time. Without it, we simply cannot serve you properly.

Information Collected Automatically

Our website automatically collects certain technical data when you visit. This includes your IP address, browser type, device type and pages visited. We also track how long you spend on each page. We gather this data through cookies to improve your browsing experience over time.

Information From Third Parties

Sometimes we receive information from platforms like Google, Facebook or Instagram. This happens when you interact with our advertisements or social media pages. Our payment partners also share transaction confirmations to help us verify your order.

2. How We Use Your Information

We use your information to fulfil and deliver your orders across India. Our team sends order confirmations and shipping updates via email and SMS. We also use your data to respond to support queries quickly and effectively. Additionally, we analyse browsing patterns to improve our website and product range. With your permission, we send promotional emails and special offers. We also use data to detect fraud and keep transactions secure. Finally, we follow all applicable laws and regulations including the Information Technology Act 2000.

How We Share Your Information

We never sell your personal information to anyone. However, we do share it in a few limited situations with trusted partners.

Delivery and Logistics Partners

Our courier partners receive your name, phone number and delivery address. They use this information only to deliver your order. All partners sign confidentiality agreements before working with us.

Payment Gateway Providers

Your payment details go through our secure payment gateway partners. We never store your full card details on our servers. Every transaction uses encryption to keep your money and data safe.

Marketing and Analytics Platforms

We share limited, non personal data with tools like Google Analytics and Facebook Ads. This data shows browsing trends and purchase patterns. It never identifies you personally and helps us reach the right audience.

Legal Requirements

Occasionally, applicable law may require us to share your information with authorities. In those cases, we share only the minimum information necessary. We always act within the boundaries of applicable regulations.

4. Cookies and Tracking Technologies

Our website uses cookies to improve your experience. Cookies are small files stored on your device that remember your preferences and shopping cart. They also help us understand how you move through our website.

We use three types of cookies. Essential cookies keep the website running correctly and enable secure checkout. Analytics cookies show us how visitors use our site so we can make improvements. Marketing cookies help us show you relevant ads on Google and Facebook.

You can disable cookies through your browser settings at any time. However, doing so may affect how some parts of our website work during your visit.

5. Data Storage and Security

We store all your data on secure, encrypted servers. Our team uses industry standard security measures to block unauthorised access. We also protect against accidental loss, alteration and disclosure of your information.

No online system is completely risk free. While we take every precaution, we cannot guarantee total security. In the unlikely event of a data breach, we will notify you quickly and act in line with applicable law.

6. How Long We Keep Your Information

We keep your data only as long as necessary. Order and transaction records stay on file for seven years to meet applicable tax requirements. Our team retains support communications for two years. Marketing preferences remain active until you unsubscribe. Analytics data gets deleted after twenty six months. After each period ends, we securely delete or anonymise your information.

7. Your Rights as a Customer

You have clear rights over your personal information at ComfyMom Pillows.

Right to Access You can request a copy of the information we hold about you at any time.

Right to Correction Found something incorrect? Ask us to update or correct your personal details immediately.

Right to Deletion You can ask us to delete your information. Some legal obligations may require us to keep certain records, but we will always explain this clearly.

Right to Withdraw Consent Changed your mind about marketing emails? Click unsubscribe in any email or contact us directly and we will stop immediately.

Right to Raise a Complaint Feel we handled your data incorrectly? Email contact@comfymompillows.com and we will investigate within 30 days.

8. Third Party Website Links

Our website sometimes links to third party sites like payment gateways and social media platforms. Once you leave comfymompillows.com, this Privacy Policy no longer applies. Each third party site has its own privacy policy. We encourage you to read those policies before sharing any personal information with them.

9. Children’s Privacy

ComfyMom Pillows serves expectant mothers and new mothers aged 18 and above. We do not knowingly collect information from anyone under 18. If we discover we have collected a minor’s data by mistake, we delete it from our records straight away.

10. Changes to This Privacy Policy

We update this policy from time to time as our business grows and regulations evolve. The Last Updated date at the top of this page always reflects the most recent version. For major changes, we also notify customers by email. We recommend checking this page periodically to stay informed.

11. Contact Us About This Policy

Got a privacy question or concern? Our team is happy to help.

Email: contact@comfymompillows.com
Business Name: ComfyMom Pillows

We respond to all privacy queries promptly because your trust is the foundation of everything we do at ComfyMom Pillows.