Terms of Service
Welcome to ComfyMom Pillows. These terms explain the rules for using our website and buying from us. By visiting comfymompillows.com or placing an order, you agree to these terms. If something is unclear, simply write to us at contact@comfymompillows.com and we will explain it in plain language.
1. About ComfyMom Pillows
ComfyMom Pillows is an Indian brand that sells pregnancy pillows and maternity comfort products online. We operate through comfymompillows.com and deliver across India. Our business runs from Ahmedabad, Gujarat. Furthermore, all transactions on our website follow Indian law.
2. Who Can Shop With Us
To place an order, you must be at least 18 years old. By buying from us, you confirm you are legally able to enter a purchase agreement. Additionally, if you order on behalf of someone else, you confirm you have their permission and that all details provided are correct.
3. Our Products
Product Descriptions
We describe every pregnancy pillow on our website as clearly as possible. Each product page includes dimensions, materials and care instructions. However, slight colour differences may appear due to varying screen settings on different devices. These small differences do not affect the quality or function of the product in any way.
Product Availability
All products are subject to availability. We update stock levels in real time as much as possible. Occasionally, an item may sell out after you place your order. In that case, we contact you within 24 hours and offer a full refund or a suitable alternative product instead.
H3: Pricing
All prices on our website are in Indian Rupees and include applicable taxes. We may change prices at any time without prior notice. However, the price shown when you complete your purchase is always the final price you pay. No extra charges appear after checkout unless you choose an optional paid service.
4. Placing an Order
How to Order
Browse our pregnancy pillows, choose the one that suits you and add it to your cart. Next, proceed to checkout and enter your delivery details. Then select your preferred payment method and confirm your purchase. Finally, check your email for an order confirmation from our team.
Order Confirmation
After ordering, you will receive a confirmation email from us. This email includes your order number, product details and expected delivery date. Please save it carefully as it contains all key information about your purchase.
Cancellation by You
To cancel, contact us within 12 hours of placing your order at contact@comfymompillows.com or via WhatsApp. Please include your order number so we can act quickly. Once your order is dispatched, however, cancellation is no longer possible. In that situation, you can initiate a return after your pillow arrives.
Cancellation by ComfyMom Pillows
In rare cases, we may cancel your order due to stock issues, payment failure or incorrect delivery details. If this happens, we notify you straight away and issue a full refund within 5 to 7 business days. We always aim to find an alternative solution before cancelling your order.
5. Payment Terms
Accepted Payment Methods
We accept UPI, credit cards, debit cards, net banking and cash on delivery. Moreover, EMI options are available on eligible orders at checkout. All online payments go through our secure, encrypted payment gateway for your safety.
Payment Security
We never store your full card details on our servers. All transactions use SSL encryption to protect your financial information at every step. If a payment fails, no amount is deducted from your account. In case of a double deduction, contact us straight away and we resolve it within 48 hours.
Cash on Delivery
Cash on delivery is available across most pin codes in India. Please keep the exact amount ready at the time of delivery. Since our delivery partners cannot provide change, having the correct amount ready makes the handover smooth and quick for everyone.
6. Shipping and Delivery
Delivery Across India
We deliver to over 500 cities and towns across India completely free of charge. Simply enter your pin code at checkout to confirm availability in your area. There is no minimum order value to qualify for free shipping.
Delivery Timelines
Metro cities like Mumbai, Delhi and Bangalore typically receive orders within 2 to 3 business days. Smaller cities and towns generally take 4 to 6 business days. However, timelines may vary during festivals or due to factors outside our control such as weather or courier disruptions.
Tracking Your Order
Once dispatched, we send a tracking link to your email and mobile number. Use this link to follow your delivery in real time from our warehouse to your door. If you do not receive tracking details within 48 hours of ordering, contact our support team and we will sort it out immediately.
Delivery Attempts
Our courier partners make up to three delivery attempts at your address. If all three attempts fail due to an incorrect address or unavailability, the package returns to our warehouse. After that, we contact you to arrange redelivery. Please note that additional shipping charges may apply in this situation.
7. Returns and Refunds
Our Return Policy
We offer a 30 day return policy on all our pregnancy pillows. If you are unhappy with your purchase, contact us within 30 days of delivery at contact@comfymompillows.com. The product must be in its original condition with the cover intact and packaging undamaged for us to process the return smoothly.
Damaged or Defective Products
If your pillow arrives damaged, contact us within 48 hours of delivery. Send your order number and a clear photo of the damage to contact@comfymompillows.com. As a result, we arrange a free replacement or full refund without any questions or delays.
Refund Process
Once we receive and check your returned product, we process your refund within 5 to 7 business days. The refund goes back to your original payment method. UPI and card refunds typically appear within 3 to 5 business days after processing. For cash on delivery refunds, however, we transfer the amount directly to your bank account, so please share your bank details with our team when starting the return.
Non Returnable Items
For hygiene reasons, we cannot accept pillows that show heavy use, staining or customer caused damage. Additionally, products bought during clearance sales may be marked non returnable at the time of purchase. We always display this clearly on the product page before you buy so there are no surprises.
8. Intellectual Property
What Belongs to Us
Everything on comfymompillows.com belongs to ComfyMom Pillows. This includes our logo, brand name, product photos, website design and all written content. Therefore, you may not copy, reproduce or use any part of our website without written permission from us. Unauthorised use may lead to legal action under Indian law.
How You May Use Our Content
You are welcome to share our product links and publicly available content for personal, non commercial purposes. For example, sharing a product page with a friend or family member is perfectly fine. However, reproducing our content on another website, blog or social media page without permission is not allowed under any circumstances.
9. User Conduct
What We Expect From You
By using our website, you agree to act honestly and responsibly at all times. Specifically, do not use our website for any unlawful purpose or to harm other users. Avoid attempting to hack, disrupt or damage our website or servers in any way. Do not submit fake orders, false reviews or misleading information about our products. Furthermore, do not impersonate ComfyMom Pillows or any of our team members online. We reserve the right to block any user who breaks these rules without prior notice.
10. Reviews and Feedback
Sharing Your Experience
We genuinely love hearing from our customers after their purchase. When you submit a review on our website, you give us permission to display and use it for marketing purposes. Please make sure your review is honest, respectful and based on your real experience with our product. As a result, other Indian mothers can make better informed decisions before they buy.
Content We Remove
We reserve the right to remove reviews that contain offensive language, false claims or content that violates our community standards. Moreover, reviews that appear to be fake or incentivised by a third party will also be removed. Our goal is to keep our review section genuinely helpful and trustworthy for all customers.
11. Limitation of Liability
What We Are Responsible For
ComfyMom Pillows takes full responsibility for the quality of its products and the accuracy of its website content. If a product is defective or an order goes wrong due to our error, we fix it promptly and fairly. Our total liability in any dispute is limited to the amount you paid for the specific product involved.
What We Are Not Responsible For
We are not liable for indirect or consequential damages arising from your use of our website. Additionally, we are not responsible for delays caused by factors outside our control, such as courier strikes, natural disasters, government restrictions or internet outages. In those situations, we do our best to keep you informed and find a solution as quickly as possible.
12. Third Party Links
External Websites
Our website may link to third party sites such as payment gateways and social media platforms for your convenience. However, ComfyMom Pillows does not control these external sites and is not responsible for their content or practices. Therefore, we encourage you to read the terms and privacy policy of any third party site before using it.
13. Changes to These Terms
How We Update This Page
We update these terms from time to time as our business grows or Indian regulations change. The Last Updated date at the top always shows the most current version. For major changes, we notify customers by email where possible. Continuing to use our website after an update means you accept the revised terms automatically.
14. Governing Law and Disputes
Indian Law Applies
These terms are governed by the laws of India. Any dispute arising from your purchase will first go through direct communication with our support team. If we cannot reach a resolution together, the matter will fall under the jurisdiction of the courts of Ahmedabad, Gujarat, India. We always prefer to resolve issues amicably before any formal process becomes necessary.
15. Contact Us About These Terms
Got a question about our terms? Our team explains everything clearly and simply.
Email: contact@comfymompillows.com
Business Name: ComfyMom Pillows
We believe in being fair, honest and straightforward with every customer. That is the kind of brand we are proud to be and will always strive to remain.